Privacy Policy

Effective Date: August 1, 2025
Last Updated: August 2, 2025

We respect your privacy. This Privacy Policy explains how CPB Solutions, Inc. and our Voice & Ledger™ brand collect, use, and protect information from clients, course participants, and website visitors.

 

1. Information We Collect

We collect only the information necessary to provide and improve our services. This includes personal information that you voluntarily provide to us when you express an interest in obtaining information about us, or our Products and Services, and when you participate in activities on the services, or otherwise when you contact us.

The personal data we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal data we collect may include the following:

  • Contact Information: Real name, email address, phone number(s), business name.
  • Communication Data: Messages sent via forms, email, SMS/MMS text messages, or other channels.
  • Usage Data: IP address, browser type, device information, and website interaction (via cookies and analytics tools).
  • Course and Subscription Data: Information related to registering for, attending, or subscribing to AI or other educational services, including login and authentication details for account management.

Note: For secure document exchange and handling of sensitive bookkeeping, accounting, financial, payroll, tax-related, and other private data, we use a dedicated client portal (TaxDome). Such sensitive information is not collected through this website and is protected by separate security measures and policies. We may also receive limited information when you book consultations, enroll in training, download resources, or register for events through approved third-party tools (see Section 2). Payment data is not collected on this website and is handled by reputable 3rd party vendors. We encourage you to read their privacy policies before making any purchase or entering your data.

 

2. How We Collect Information

  • Contact forms (when active).
  • Third-party platforms for discovery calls, course registrations, document exchange, remote support, subscription services, or tax preparation (e.g., Zoom, Microsoft Teams, Calendly, Microsoft Bookings, Eventbrite, TaxDome, SmartVault, ProConnect, TeamViewer, GoToAssist).
  • SMS/MMS opt-ins (see our SMS/MMS Terms and Conditions).
  • Automatic website tracking (cookies and analytics).
  • Direct communications via email or phone.

 

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and schedule discovery calls.
  • Provide AI classes, educational services, and manage subscriptions.
  • Communicate updates, reminders, and promotional offers (if opted in).
  • Authenticate users and manage accounts for subscription-based services.
  • Improve website performance and user experience.
  • Comply with legal and regulatory obligations.

This includes delivering and improving our accounting, bookkeeping, tax strategy, fractional CFO, business consulting, and educational services.

Note: We do not send any promotional offers or marketing via SMS/MMS Messaging.

4. SMS/MMS Messaging

If you opt in to receive SMS/MMS messages from us:

  • We may send service alerts, class reminders, administrative, or client-specific inquiries.
  • Message frequency may vary.
  • You may opt out at any time by replying “STOP.”
  • Message and data rates may apply.

Full details are available in our SMS/MMS Terms and Conditions. You can opt out at any time by replying STOP; reply HELP for assistance.

 

5. How We Share Information

We do not sell or share your personal information as defined under California law. However, we may share data in the normal course of business or in accordance with legal obligations:

  • Service Providers: Payment processors, IT support, email/SMS delivery platforms.
  • Legal Compliance: To comply with laws or respond to lawful requests.
  • Business Transfers: In the event of a merger or sale of the company.

All third parties are contractually obligated to protect your information.

 

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality and user experience.
  • Analyze traffic and usage patterns.
  • Enhance marketing effectiveness.

You can manage cookies through your browser settings. For details, see our Cookie Policy.

 

7. Controls for DO-NOT-TRACK Features

Most web browsers and some mobile operating systems and mobile applications include a DO-NOT-TRACK (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored or collected.  At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized.  Therefore, we do not currently respond to DNT Browser signals or any other mechanism that automatically communicates your choice to not be tracked online.  If a standard for online tracking is adopted that we must follow in the future, we will inform you about the practice in a revised version of this Policy Notice.

8. Data Security

We have implemented appropriate and reasonable technical and organizational measures designed to protect the security of your personal information, utilizing:

  • SSL encryption on our website.
  • Secure, access-controlled portals for document sharing (TaxDome, etc.).
  • Reputable third-party platforms with strong security measures.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.  Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.  Although we will do our best to protect your personal information, transmissions of personal information to and from our Services are at your own risk.  You should only access these services within a secure environment.

If we begin storing information directly on this website (e.g., contact forms or booking data), we will implement strict access controls and data protection protocols. For your protection, we will not request sensitive financial information (e.g., full card numbers, Social Security Numbers) to be sent via email or SMS.

 

9. Your Privacy Rights (California Residents)

Under the CCPA/CPRA, you have the right to:

  • Know what personal information we collect and how it’s used.
  • Request access to your data.
  • Request deletion of your data (subject to legal or contractual obligations).
  • Correct inaccurate information.
  • Opt out of the sale or sharing of personal information (we currently do not sell or share).
  • Limit use of sensitive personal information (not collected via this website).
  • Automated Decision-Making: We do not use automated decision-making or profiling that produces legal or similarly significant effects for consumers.

To exercise your rights, contact us at: info@cpbsolutions.com. To protect your information, we may need to verify your identity before processing a request.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are in California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately proceeding calendar year.  If you are a California resident and would like to make such a request, please submit your request in writing to us by emailing info@cpbsolutions.com.

10. Data Retention

We keep personal information only as long as necessary to fulfill the purposes described in this policy and to comply with legal requirements. We encourage you to review the privacy policies of any third-party services you use.

 

11. Third-Party Links

Our website may link to third-party sites or platforms. We are not responsible for their privacy practices or the content they provide.

 

12. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

 

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

 

14. International Users

Our website and services are operated in the United States. If you access them from outside the U.S., you understand that your information may be processed in and subject to the laws of the United States.

 

15. Contact Us

CPB Solutions, Inc.
4450 N Brawley Ave Suite 126C
Fresno, CA 93722
Phone: 559-492-7767
Email: info@cpbsolutions.com